Sanctuary Spa

Alright so after my not so ideal experience at Sanctuary the first go around, the owner, Sabrina sent me a message on Yelp and followed up with a call to talk to me about my experiences. She was very professional, did not try to make excuses and reassured me that she would talk to other clients with the same masseuse that day to see if they had the same experiences. She was courteous and extended an offer for me to come back so that they could make it right - now I don't expect businesses to do this because I understand they lose money but I really appreciated the gesture and it shows me that Sabrina really wanted to fix the issue. It also shows good business practice and that the business has a gold standard they want to achieve and won't accept anything but perfection. So thank you Sabrina for making right, in doing so you've gained another repeat customer and hopefully recommendations for others to come! As for my second experience here, it was definitely way way better than the first. I was greeted and checked-in by Sabrina herself. Then I was lead to the back room and the girl offered to set up the massage chair for me this time around. That was really helpful cause I had no idea the first time how to do it. She even offered me water, tea or snacks! Again, missing from the first experience. I was able to relax in the massage chair for about 10 mins before my masseuse Nakia (apologize if I got the name wrong) grabbed me. She discussed my expectations and needs and she actually listened to what I told her, everything was what I wanted and more! Her motions are fluid, her pressure was softer than I would like but also so on point - I know that doesn't make sense but every time I had the urge to tell her to increase the pressure, it was just enough that it was relaxing and not painful and I could also feel that it was helpful - kneading out my knots and pulling in all the right places! I'm glad I let her work her magic! The only complaint was the massage oil was a menthol - which made me smell like a grandma afterwards and made me feel so cold during the whole massage. I'm sure it was good for my muscles though so I can't complain too much. The hot towels were amazing and so was the heated massage bed - not something I experienced the first time. Overall, I would love to see Nakia again and I'm glad she was made lead masseuse at Sanctuary! Can't wait to go back for more and for a facial!